OUR POLICIES
Our policies are designed to ensure each custom jewelry experience is successful.
We founded iBond with one goal in mind: giving our customers a unique, enjoyable and memorable custom jewelry experience.Our policies are detailed below, please have a look and contact us to learn more.
By doing business with us, you have agreed to all our terms and conditions described below with no exceptions. Therefore, we reserve the rights to not provide services to customers who do not follow all of our policies.
BOOKING POLICY
To ensure a smooth and enjoyable custom jewelry experience, we kindly request that all appointments be booked at least 24 hours in advance. This allows us to prepare adequately for your visit and provide you with the best possible service. We look forward to welcoming you!
CANCELLATION POLICY
If you need to reschedule or cancel your appointment, please reach out as soon as possible. Thank you for your understanding and cooperation!
LATE POLICY
Your appointment begins at the scheduled start time. If you're unable to arrive on time, please give us a call so we can adjust the schedule accordingly to accommodate you.
ALCOHOL POLICY
As a courtesy to our customers, we may offer complimentary beverages for on-premises consumption, limited to two alcoholic drinks containing spirits, twelve (12) ounces of wine, or twenty-four (24) ounces of beer per day. This service is available only to guests who are twenty-one (21) years of age or older. Our Complimentary Beverage License is proudly displayed in-store. Enjoy responsibly!
Please note that this offer applies only to online booking sessions at our location. We do not provide or bring alcohol to private events held at your desired location.
CUSTOM JEWELRY POLICY
Take your time to choose the perfect link or chain from our curated selection. Please note that once the chain is cut, the sale is considered final. We encourage you to explore your options thoroughly to ensure you find the piece that best fits your style.
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Please note that we do not provide refunds for any sold pieces. We recommend taking special care of your jewelry to ensure it stays safe and secure.
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If you need to remove your custom piece for any reason, feel free to visit us during our opening hours for assistance. Alternatively, you can also remove it at home by cutting it carefully.
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We offer FREE re-weld for any custom jewelry purchased from us or any other stores. This service ensures that your piece is bonded to you however long you chose.
WARRANTY POLICY
We understand that things happen and you might lose your precious jewelry. That’s why we offer a warranty program that allows you to replace any lost or tarnished piece for a small fee of $9.99 at anytime. Please note that this warranty is only available at the time of purchase and can only be placed on one(1) piece of jewelry. If you are stacking your jewelry, please consider adding warranty on each chosen piece. Be sure to take advantage of this offer to protect your precious jewelry. Your satisfaction and peace of mind are our top priorities!
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🗓 Within 30 days we will replace the piece with the same chain, or a chain of the same price at no charge.
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🗓 30-90 days we will replace the piece at 50% off on your next chosen jewelry.
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🗓 Beyond 90 days the customer is responsible for replacement and no discount will be applied.
Every 2 weeks Program
We understand that committing to just one piece of jewelry can be tough. That’s why our subscription service, ‘Refresh Your Style, Every Two Weeks!’ offers you the flexibility to switch up your look effortlessly. For a fraction of the price, you’ll receive a brand new bracelet, anklet, or necklace every two weeks!
Each time, we’ll remove and keep your old piece, ensuring you always shine with fresh, stylish designs. Embrace change and express yourself with ease—because your jewelry should be as dynamic as you are!
This program can only be added after the first purchase.
RESERVATION OF RIGHT TO AMEND OUR POLICIES
Terms and Conditions Applied
With respect to the policies established above, iBond Permanent Jewelry reserves the right to modifying and/or suspend any of the policies at any time without recourse, notifications or actions from any customers.